Account and Payment Terms & Conditions
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
If you have any questions about a bill or need to update your account please email firstname.lastname@example.org. Please note our bookkeeper is only in the office a couple days a week. If you don't get an answer and need assistance right away please call our office at 800-968-2007.
If you are a school band booster organization or school board and wish to have an open billing account, please complete a letter of authorization which can be found here. This letter will give us the needed info to aid us in the process of taking your order, shipping the merchandise to the correct person(s), and getting the invoices to the party responsible for paying.
Our open account maximum is not to exceed $7,000. Custom made orders require 50% deposit with the only exception being a school PO. We need to have a hard copy of the PO on file before we process the order.
With an open account payment is due within 30 days of the invoice date. A 1.5% monthly finance charge will be added to all past due amounts, and the booster group will be responsible for finance charges if school is unable to pay such charges.
If you do not have an account with us payment is expected upon ordering or you may chose to open an account with us by calling our office.
We accept Checks, School PO's, and Visa & MasterCard Credit Cards. Credit card payments are subject to a 4% Handling fee that is added in with the shipping.
*We offer a 4% Prepayment discount on orders over $500. Orders will be processed upon receipt of payment.*
Returns & Exchanges
Orefice LTD offers a 30 day return/exchange policy on the Return or Exchange of most in-stock items. All custom orders are FINAL and unable to return or exchange. To return/exchange an item you must include the Invoice number, Style number, and Size(s) of the items you are returning in order for the returns/exchanges to be accepted. A copy of the invoice with the items highlighted is acceptable for this. You are responsible for shipping the items back to the office. If you need to make an exchange you need to place a new order with the new items or sizes you need. You have 30 days to return the exchange items. Upon receiving the items the new invoice will be credited for the items only. You are still responsible to pay for shipping. The same is true for returns. The original bill will be credit for the items only. You are still responsible to pay for the shipping. If an item is defective or the wrong sizes are shipped to you the shipping will be refunded along with the items. Return/exchanges after 30 days of invoice will incur a 20% restocking fee.
All returned items MUST be in new/resalable condition and in their original packaging. Any defective items will be charged a 20% restocking fee or will not be accepted.
If you have any questions or would like to know more please contact our office at 800-968-2007 or email email@example.com
330 Kinney Ave NW; Grand Rapids, MI 49534 | 800-968-2007 | Fax: 616-457-9453
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